Frequently asked questions

Campaign FAQs
How to start a campaign

We require the following information:

  • Organisation Name
  • Organisation ABN
  • Contact Name
  • Contact Phone Number
  • Contact Position in Organisation
  • Number of Members in your organisation
  • Reason for wanting to fundraise: eg. Buy new equipment, help cover the costs of travel for a sporting event etc

Click here to start a campaign.
Can I run a fundraising campaign if I am a Not for Profit or Charity?

Yes – any School, Sporting Club, not for profit or charity can run a fundraising campaign. 

Can I run a fundraising campaign as an individual?

Yes but we require a letter from your club / organisation confirming your fundraising goal and affiliation.

How much revenue can we earn?

Your organisation will earn 20% of all sales from your campaign (ex GST Sales) throughout your campaign.

You will need to discuss with your accountant as to how your organisation accounts for this income.
How do we get paid?

We require a screen shot of your bank account details with your organisations name.  We do not need to see any transactions just the organisation name and the bank details of your organisation. 

This includes:

  • Organisation Name
  • BSB Number
  • Account Number
  • We will then direct deposit your payments to you
When do we get paid?

Once the campaign has closed we will deposit 20% of the ex GST Revenue from the campaign into your nominated account within 5 business days.  A confirmation email will be sent to the email address you used when setting up the campaign.
What is the length of a campaign?

Each campaign will run for 5 days. Campaigns will start on a Wednesday and will close at midnight the Sunday evening 5 days later.
How do we advertise the campaign to our members?

Your campaign will be a unique URL which you can email to your customers.  We will have marketing material which we will provide to you to help increase the sales during your campaign. 

These will include:

  • Pre-Launch announcement email
  • A launch email to advise when the campaign has commenced
  • A reminder email to send out 7 days into the campaign
  • A reminder email to send out 2 days before the campaign closes to remind people to purchase
  • An email template which can be sent to family and friends of organisation
    members to encourage more sales as your organisation will then receive
    more revenue
  • Social media post templates to use to advertise the campaign on your socials (Facebook / Instagram / LinkedIn)

We will also send you 1 to 2 samples free of charge (they will be engraved) to showcase at your organisation for people to view the products.
How do I get started?

Simply fill out the form on our Register page with your details and one of our campaign consultants will contact you to discuss your campaign. 

CUSTOMER FAQs

How much is shipping?

Standard delivery for all purchases to anywhere in Australia is $9.95 Inc GST. 

We offer FREE shipping for all Australian orders over $150
When will I receive my order?

Once you campaign has closed, orders will be dispatched within 2 weeks
What is your refund policy?

We aim to provide great quality products that our customers will love. However should you not be happy with the quality of your product your order please get in touch within 7 days of receiving it. 

Please note that you are not entitled to a return or refund if you have changed your mind, ordered the incorrect product or supplied the incorrect engraving information.
Can I cancel my order?

Unfortunately, due to the personalised nature of our business, cancellations or orders will not be accepted once production has commenced. 

If you think that you may have ordered incorrectly, please get in touch with us as soon as possible on 02 4302 0429 orinfo@customfundraising.au so that we can try and resolve the problem.