Refund policy

At Custom Fundraising, we are committed to delivering high-quality products that you’ll love. As many of our items are personalised and made to order, our refund policy is designed to reflect the nature of these products.

Returns & Refunds

If you are not satisfied with the quality of your item, please contact us within 7 days of receiving your order. We will review your request and, where appropriate, offer a replacement or refund.

To assist with your request, we may ask for photos or additional details about the issue.

Non-Refundable Situations

Due to the personalised nature of our products, we are unable to offer refunds or returns in the following circumstances:

Change of mind
Incorrect product selected at the time of order
Incorrect personalisation or engraving details provided

Order Changes & Cancellations

Once an order has entered production, it cannot be cancelled or modified. If you believe you have made an error with your order, please contact us as soon as possible, and we will do our best to assist before production begins.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or not as ordered, please get in touch within 7 days of delivery. We will work with you to resolve the issue promptly, which may include a replacement or refund.