Shipping policy
At Custom Fundraising, we work with a range of trusted brand partners to bring you a unique selection of products. Because of this, our shipping process is a little different from a standard online store.
How Orders Are Shipped
All orders are fulfilled and dispatched directly by our individual brand partners. Each brand manages their own packing and shipping to ensure products arrive safely and efficiently.
Multiple Items & Deliveries
If you purchase products from more than one brand, your order may arrive in separate deliveries.
This means you may receive multiple parcels at different times, depending on each brand’s processing and shipping timeframes.
Shipping Costs
Shipping is calculated per brand, not per order.
If your cart includes items from multiple brands, separate shipping charges may apply for each brand. These will be clearly displayed at checkout before you complete your purchase.
| Brand | Delivery Charges |
| Personalised Favours | $15.95 flat rate or free for orders over $150 |
| Drynks | $15.95 flat rate or free for orders over $150 |
| Esperance & Co | $12.95 flat rate or free for orders over $300 |
| Grace Rose | $10 flat rate or free for orders over $150 |
| Iskah | $10 flat rate or free for orders over $150 |
Local Pickup
Free local pickup may be available for selected fundraising campaigns.
If this option is offered, it will be clearly shown at checkout. Pickup details and instructions will be provided once your order is ready.
Processing & Delivery Times
Each brand partner has their own processing times, which may vary depending on the product and level of demand. Estimated timeframes (if applicable) will be provided on product pages.
Once dispatched, delivery times will vary based on your location and the shipping carrier used.
Order Tracking
Where available, tracking details will be provided once your order has been shipped so you can follow its progress.
Questions or Issues
If you have any questions about your order, shipping times, or deliveries, please contact us as soon as possible. We’ll work with the relevant brand partner to assist you and ensure the best possible outcome.